FAQs

Q? Will my warranty still be valid after getting my new car serviced at Volks Affair?

Yes, your warranty won’t be affected by bringing your car into Volks Affair. As qualified, experienced German automobile mechanics we are a genuine alternative to dealer servicing.

Q? What if you find something else wrong with my car other than what I brought it in for?

Our extensive experience and specialised diagnostic tools mean we’re able to identify potential problems with your car before they become major issues.

If we find other issues with your car beyond the reason you’ve brought it to us at Volks Affair, we’ll get in touch with you and discuss your options. We’ll also provide you with a quote and get your approval before doing any extra work on your car.

Q? Can I drop off or pick up my car outside your normal operating times?

Yes, we’re happy to arrange out-of-hours drop off and pick up of your car. Just mention this when you book in.

Q? Do you provide courtesy cars?

We provide courtesy cars for a small fee if you require one. Let us know when booking in your car if you need a courtesy car to ensure one is available for you.

Q? Do you clean my car as part of a general service?

To offer you the best service at a competitive price we don’t clean or detail your car as part of our standard service. However, we can arrange to have your car cleaned with a local, trusted car cleaning and detailing business for the special price from $39. Just let us know on booking or when you drop off your car to Volks Affair.

Q? What are your opening hours?

We’re open Monday to Friday 8am to 5.30pm.

Q? What is the closest tram/bus route to Volks Affair?

We are a 5 minute walk from the 109 tram stop (Montague St/Light Rail (South Melbourne) and about 3 minutes from the Bus route 234 (stop Montague St/City Rd (South Melbourne).

Q? Do you service cars other than Volkswagen, Audi, BMW and Mercedes-Benz?

Yes, although we are German car specialists, we happily service all makes and models of cars for our customers. Feel free to chat with us about what you need.